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Advanced capabilities for Customer Relationship Management |
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Integration with HEAT Service & Support |
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Integration with FrontRange Voice IP Contact Center |
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Integration with GoldMine IP Voice Suite |
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GM+Browser |
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View information from external sources, such as databases, back office systems and web sites. |
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Workflow enhancements, Contact Search Center |
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Within GoldMine Corporate Edition you can streamline multiple-step processes-without having to move customer contact records. |
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Pluggable ActiveX/HTML Containers |
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Use this seamless development tool to integrate applications such as SoftPhone. |
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Microsoft Reporting Services Integration |
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Leverage functionality within Microsoft SQL. |
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Company-wide Visibility |
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Instantly access an overall company view of customer relationship and contact information, including complete histories, sales, and calls. |
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Reporting and Analysis Management |
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Analyze your leads, sales, and marketing. Create, manage, preview and generate reports from a central area. |
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Synchronization |
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Automate synchronization via GoldSync. |
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Remote Data Access |
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Access GoldMine the Web using iGoldMine or iGoldMine Plus. |
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Integration with Microsoft Outlook and Exchange |
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Enable GoldMine and Outlook users to share contacts, email, calendaring and scheduling. |
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Integration with HEAT Service & Support |
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Combine GoldMine and HEAT to gain a complete view of relationships and all interactions with contacts, including customer service and IT help desk issues. |
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Business Intelligence |
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Access business intelligence tools by integrating Microsoft Reporting Services, enabling you to analyze your data and schedule reports to automatically email to users. |
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Automation |
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Automate database administration and mass mailings. Easily generate targeted, personalized email, letters and faxes from a central location. |
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Team-based Collaboration |
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Share critical information across teams or the organization, inside and outside your office. |
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