We provide a range of leading CRM Solutions that provide you with the right tools for the job:  
     
 
  GoldMine Premium Edition
  GoldMine Enterprise Edition
  GoldMine Corporate Edition
  iGoldMine
  GoldMine Add-On Products
 
     
 
  GoldMine® Premium Edition  
     
 

Designed for Small and Medium sized businesses, GoldMine Premium Edition enables you to effectively manage every facet of your business relationships.

From initial contact, through the sales cycle and beyond with customer service and support case management, GoldMine Premium Edition provides you with the complete solution.

 
Key Features
 
 
 
 

Relationship Management

   
  GoldMine Premium Edition consolidates customer information in one convenient location, which enables sales, service and marketing teams to view consistent data and similar facts across all facets of the organization.
  Contact list views include preview panes for quick navigation to detailed information of any contact.  Contact record tabs can be reordered per user specific requirements and more can be displayed on the screen for added information.
  Gain a holistic view of any customer maintained in GoldMine to effectively communicate with the entire client base
  Daily Activity Management features enable all users to manage day to day tasks and email conversations.
  Activity List preview pane visually displays open and closed activities, email communications and more.
  Quickly schedule calls, appointments, and to-do's for any contact with the click of a button.
  Calendar views provide insight into each users daily, weekly and monthly activities. Group calendars enable managers to view subordinates calendar information.
     
  Sales Management
    Opportunity Management
   
  GoldMine helps sales agents and sales manager maintain a consistent selling process with visible results.
  Assists account representatives in determining which markets they sell most effectively, which competitors they have a higher chance of winning against, and what sales activities and tactics can help shorten a sell cycle for optimal customer wins.
  Quickly create Projects based off of opportunity information.  GoldMine allows you to track detailed information about the clients, project status, source, and timeframe of any project.
     
    Forecast Mangement
   
  Forecast features allow managers to view each opportunity in the system and enable all levels of management understand the big picture, to help keep sales cycles on track.
  Compare actual sales and forecasted sales vs. quota so users stay focused on reaching their sales quotas.
  Administer forecast pipelines in real-time for the greatest revenue impact.
     
  Marketing Automation
    Campaign Management
   
  Improve marketing effectiveness and target the right contacts for each campaign by using intuitive campaign creation features in GoldMine.
 

Better understand your customer targets and marketing activities.
  Campaign wizard helps lists contacts which qualify for specific campaigns, automatically generate each user's activities and helps marketing managers create and initiate email campaigns.
     
    Lead Management
   
  Analyze the value of various lead characteristics using the Leads Analysis tools in GoldMine Premium Edition.
  Automated process helps automate common business tasks such as sending emails, updating lead information, or scheduling lead activities.
  Track sales for closed loop reporting and campaign effectiveness.
     
  Customer Support
    Case Management
   
  Customer Service and Support functionality enables tracking, resolution and reporting of service requests resulting in improved client satisfaction and better customer retention.
  Customer service center permits all support agents to accept incoming service requests, be alerted with upcoming and urgent cases, and share client information across support teams.
  Places important client information in the hands of your service agents so they can resolve service request quickly and accurately.
     
    Knowledge Base
   
  GoldMine users can leverage powerful Knowledge Base features to help analyze and resolve customer service issues.
  Supports an organizational content structure for all teams to access, as well as, each user can develop their own, individual knowledge base content.
  Easily store content in comprehensive file and folder formats, and search knowledge base by keywords, topics and more.